Sedgwick的品牌保护专家与世界十大医疗器械制造商中的七家合作，支持产品召回和市场补救计划.
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Brand protection industries
Medical device
You are the expert in getting your product to market. 一旦进入市场，市场内的风险和挑战就会成倍增加.
当医疗设备使患者处于危险中时，迅速采取行动变得至关重要. In addition to patient health, 医疗设备召回会对公司的品牌和底线造成毁灭性的影响, and leave you open to regulatory action and litigation. 赛奇威克的品牌保护专家提供数十年的医疗器械经验-帮助您发展, enhance, 测试并执行产品召回计划或补救程序.
Product recall
Medical device product recall management
正规电子游艺官网的品牌保护专家非常有资格解决任何产品召回或纠正行动中最困难的问题. 挑战是否满足复杂的法规要求和遵从性规范, coordinating seamless notification and response programs, or managing product retrieval, field repair or destruction.
这个专业团队的成员拥有数十年与医疗器械制造商和监管机构合作的经验，使他们具备成功处理最具挑战性事件所需的独特专业知识.
各种规模的公司都依靠Sedgwick行业领先的经验来提高医疗器械召回和市场退出的速度和有效性. Our proprietary technologies and seasoned, 专业的现场力量相结合，以确保医疗设备召回处理的重点是速度和安全, regardless of scope.
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Remediation
Medical device remediation programs
Whether regional, national or global in scale, 保护患者和品牌免受市场上有缺陷设备的影响需要速度. In the event of a medical device market withdrawal, product recall or consumer complaint, 赛奇威克的全球现场代表团队在24小时内动员到现场纠正故障的医疗设备, install software updates, retrieve devices for disposition, or return them to manufacturers for testing. 我们快速有效的现场访问允许回收受影响的产品, 而后续审计证实医疗设备已被妥善移除或修复.
Our experience, 经过验证的最佳实践和协作流程为医疗设备制造商提供了全面的, single-source solutions. Global on-site device corrections at hospitals, physician’s offices and even patient homes, 确保潜在的有害设备被快速准确地修复或从市场上移除.
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Improving or fixing products in the market is no simple matter.
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Learn moreCustomer and supply chain retention
Engaging and retaining customer and supply chain partners
顾客体验是衡量当前和未来品牌忠诚度的主要指标. 在处理帮助医疗专业人员治疗患者的产品时尤其如此, monitor their progress and keep them safe while doing it. Are you there when they have a question about your device? 客户想知道，当产品出现问题时，公司会及时提供帮助. 顾客对一个品牌的信任——以及他们继续成为顾客的可能性——取决于这些互动.
Call center support for customer and partner retention
正规电子游艺官网品牌保护提供多语言呼叫中心代理，为您的客户和潜在客户提供即时服务, 通过入站和出站渠道提供简明和有用的信息. 每个呼叫中心的程序都是在客户参与和保留的情况下创建的. By ensuring a single point of contact, Sedgwick品牌保护团队能够与客户建立融洽的关系和信任，同时显著减少潜在的误解和出错的机会.
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无论你是否正在计划——或者目前正面临——产品召回, market withdrawal or any other in-market product incident, our experts are on hand to support you.
U.S. inquiries: 888.732.3901
International inquiries: +44 (0)333 300 0901