支持该行业超过25年, Sedgwick has unparalleled experience managing product recalls of all sizes for eight of the top 10 global food and beverage manufacturers.
Regulatory scrutiny has been increasing around the world in response to a number of high-profile product recalls and rising consumer expectations for product safety in the food and beverage industry. In fact, the severity of regulatory responses to potential contamination or food safety events has been increasing greatly as local health officials push for immediate action rather than wait for test results and science to lead the way.
这一新方法是在一系列致命食源性疾病暴发之后采取的, 但这种趋势不仅适用于这些风险. 未申报的过敏原, toxins, 制造错误, mislabeling or unintentional cross-contamination and environmental contamination are a growing risk for food manufacturers.
当食品安全岌岌可危时, growers, processors, manufacturers and distributors rely on Sedgwick brand protection’s comprehensive infrastructure and industry-leading expertise to remove products from shelves and worries from consumers’ minds.
有效的产品召回, market withdrawal or retrieval quickly removes impacted products from shelves and restores consumer confidence. 如果执行不当, this step can expose companies throughout the supply chain to potential litigation and brand damage. 在这个不断变化的环境中竞争, 制造商需要无与伦比的经验组合, 现场服务和数据驱动技术.
Grocers can ensure the quick removal of all affected products from stores by proactively defining a recall management process before any events occur. 通知服务的组合, 呼叫中心支持和敏捷, global product removal team make the difference between a successful food and beverage recall and a brand in crisis.
Product recall preparation is particularly important for grocers who make their own food under private labels. 在产品召回的情况下, grocers with their own private labels are held to the same standards as manufacturers. 作为一个经验丰富的解决方案提供商, Sedgwick’s brand protection experts understand regulatory nuances and provide invaluable insight into the product recall process, helping grocers quickly and efficiently execute recalls — while simultaneously protecting their brand.
Sedgwick’s brand protection team provides invaluable expertise and guidance during critical recall tasks such as satisfying complex regulatory compliance obligations. We also conduct on-site effectiveness checks and monitor compliance with other product handling requirements through quality audits; identify and notify affected parties throughout the entire supply chain; and coordinate seamless communication with all parties through a state-of-the-art communication center.Contact us
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当消费者抱怨产品的严重缺陷或问题时, 制造商知道快速反应, rapid retrieval of the affected product and appropriate testing are critical steps in minimizing damage to the brand. Sedgwick’s brand protection field team is capable of mobilizing within 24 hours to retrieve products from consumer homes, 提交测试和交付替换产品. 我们的团队在整个供应链中有效地移除受影响的产品, 将全球制造商和杂货商的风险降至最低.Contact us
说到食物和饮料, 许多品牌和产品都与强烈的个人记忆交织在一起. 这一点永远不会改变. 但不要被愚弄，以为这与忠诚有关. Customers stay loyal to the companies that provide the best service – the best personal connection – not the product label or what’s in the box. 现在比以往任何时候都更加如此. Customers want to know that when there is an issue with a product, the company is there to help. Customers’ faith in a brand – and their likelihood to remain a customer – can depend on those interactions.
正规电子游艺官网品牌提供多样化的保护, integrated suite of communication services that give customers and prospects immediate, 通过所有相关渠道提供简明和有用的信息, 包括多语种呼叫中心, 点击呼叫和网络聊天. 每个呼叫中心的程序都是在客户参与和保留的情况下创建的. 通过确保单一的接触点, Sedgwick’s brand protection experts build rapport and trust with customers while significantly reducing potential miscommunication and opportunities for error.Contact us
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